Manappuram Finance Limited, has in recent years, emerged as a leading non-banking financial company (NBFC) in India under the stewardship of Shri V.P. Nandakumar, MD & CEO of the Company.

Customer Service / Grievance Redressal Cell

We aim to provide the best customer service. In case you are not satisfied with the services provided, you can highlight your concern on the below mentioned touch points:
 

Call 1800-420-22-33 (Toll free)
 

Mr. Manesh M, Mobile : +91 9349475595
Mr. Nagarajan, Mobile : +91 9487355004
Mrs. Vijayalakshmi M.S, Mobile : +91 9946729999
Email : [email protected]
 

Or
 

Write to "Customer Services Cell", Manappuram House,  P.O Valapad, Thrissur District, Kerala, Pin 680 567

The authorities with whom you can lodge your grievances with escalation matrix are displayed in all our branches.

For any complaints not satisfactorily addressed or is remaining unresolved even after timely response from our end, we have an Arbitration mechanism in place to which the grievances maybe escalated.  You may resort to the said Arbitration process as per the provisions laid down in the loan document. The present panel of Arbitrators is given below:
 

List of Arbitrators

Name Address Contact Number

Vijayan N.K

Arbitrator, Near Civil Station, Ayyanthole

0487-2361066

K.V. Mohanakrishnan

Arbitrator, Nambanath Building, Ayyanthole

9496169916

P.C. Madhavan             

2/4 Corporation Building ,Cherooty Road, Kozhikode

9447345884

M.D. Sasikumar        

Lexus Partners, Beeta Plaza, Krishnaswamy Road, Near Padma Junction, Ernakulam

9895053068

Further, if your complaint remains unresolved to your satisfaction within one month of lodging the complaint with us you may appeal to
 

The General Manager
Reserve Bank of India
Department of Non-Banking Supervision
Regional Office, Bakery Junction
Thiruvananthapuram, Kerala – 695033
Email : [email protected]
Phone : 0471 – 2783210 , 2324505, 2338818


 
ONLINE GOLD LOAN

With our new online gold loan facility, you can avail gold loan 24x7, from anywhere in the world!

get started
image