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Shri. V.P Nandakumar
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MANAPPURAM GROUP OF COMPANIES

 
Fair Practice Code
 
The Manappuram Group of Companies gives the following types of loans. The required documents and associated conditions for sanction of such loans are as detailed below:-
 
1 HIRE PURCHASE FINANCE
   
 
A PERSONAL VEHICLE - FRESH
   
a
Application in Form No. PF III-1 duly filled in and signed by the applicant.
b
Proof of identity, namely, photocopy of election identity card, passport, driving licence or PAN card.
b-1
One guarantor and proof of identity namely, photocopy of election identity card, passport, driving licence or PAN card.
c
2 recent colour/black & white photographs of the applicant.
d
Sufficient number of post-dated cheques for payment of future instalments.
e
Latest land-tax receipt either in the name of hirer or borrower.
f
Photocopies of the bank passbook containing the address portion and the most recent transactions.
g
Post dated cheques shall be drawn on the bank account appearing in the bank statement/ passbook produced.
h
Cheques shall be drawn on a scheduled commercial bank and the concerned account shall not be a Non Resident Account.
i
A quotation or proforma invoice issued by the dealer of the assets to be financed, showing separately tax and insurance.
j
Photocopy of the land title-deed if any in the name of the hirer/ borrower/ guarantor.
   
  HIRE PURCHASE FINANCE INVESTMENTS.
   
B PERSONAL VEHICLE - REFINANCE
   
a
Application in Form No. PF III-1
b
Proof of identity namely photocopy of election identity card, passport, driving licence or PAN card of the applicant/guarantor.
b-1
One guarantor and proof of identity namely, photocopy of election identity card, passport, driving licence or PAN card.
c
2 recent colour/black & white photographs.
d
Sufficient number of post-dated cheques for payment of future instalments.
e
Latest land-tax receipt either in the name of hirer or guarantor.
f
Photocopies of the bank passbook containing the address portion and the most recent transactions.
g
Post-dated cheques shall be drawn on the bank account appearing in the bank statement/ passbook produced.
h
Cheques shall be drawn on a scheduled commercial bank and the concerned account shall not be a Non Resident Account.
i
Copy of RC book & Insurance certificate and one set of keys of the vehicle. Original to be produced and will be returned after endorsement in favour of Manappuram.
j
Photocopy of the land title-deed, if any, in the name of the hirer/borrower.
k
Valuation report of proposed vehicle from a valuer approved by the company.
   
  HIRE PURCHASE FINANCE INVESTMENTS
   
C COMMERCIAL VEHICLE - FRESH
   
a
Application in Form No. PF III-1
b

Proof of identity namely photocopy of election identity card, passport, driving licence or PAN card of the applicant/guarantor.

b-1

One guarantor and proof of identity namely, photocopy of election identity card, passport, driving licence or PAN card.

c
2 recent colour/black & white photographs.
d
Sufficient number of post-dated cheques for payment of future instalments.
e

Latest land tax receipt either in the name of hirer or guarantor.

f

Photocopies of the bank passbook containing the address portion and the most recent transactions.

g

Post-dated cheques shall be drawn on the bank account appearing in the bank statement/ passbook produced.

h

Cheques shall be drawn on a scheduled commercial bank and the concerned account shall not be a Non Resident Account.

i

A quotation or proforma invoice issued by the dealer of the assets to be financed, showing separately tax and insurance.

j
Photo-copy of the land title-deed if any in the name of the hirer/borrower.
   
  HIRE PURCHASE FINANCE INVESTMENTS
   
D COMMERCIAL VEHICLE - REFINANCE
   
a
Application in Form No. PF III-1
b
Proof of identity namely photocopy of election identity card, passport, driving licence or PAN card.
b-1
One guarantor and proof of identity namely, photocopy of election identity card, passport, driving licence or PAN card.
c
2 recent colour/black & white photographs.
d
Sufficient number of post-dated cheques for payment of future instalments.
e
Latest land-tax receipt either in the name of hirer or borrower.
f
Photo-copies of the bank passbook containing the address portion and the most recent transactions.
g
Post-dated cheques shall be drawn on the bank account appearing in the bank statement/ passbook produced.
h
Cheques shall be drawn on a scheduled commercial bank and the concerned account shall not be a Non Resident Account.
i
Copy of RC book, Insurance certificate & one set of keys. Original RC Book and Insurance certificate to be produced, which will be returned after endorsement in favour of Manappuram.
j
Photocopy of the land title-deed, if any, in the name of the hirer/borrower.
k
Valuation report of proposed vehicle from a valuer approved by the company.
   
2 LIC POLICY LOAN
   
 
a
Application in Form No. PF III-1
b
Proof of identity, namely, photocopy of election identity card, passport, driving licence or PAN card.
c
2 recent colour/black & white photographs.
d
Sufficient number of post-dated cheques for payment of future instalments.
e
Latest land-tax receipt either in the name of hirer or guarantor.
f
Photocopies of the bank passbook containing the address portion and the most recent transactions.
g
Post-dated cheques shall be drawn on the bank account appearing in the bank statement/ passbook produced.
h
Cheques shall be drawn on a scheduled commercial bank and the concerned account shall not be a Non Resident Account.
i
The original policy duly assigned in the name of the company along with surrender value certificate issued by the insurer.
j
Photo copy of the land title deed if any in the name of the hirer/borrower.
   
3 JEWEL LOAN
   
 
a
An application form duly filled in and signed by the applicant.
b
Required quantity of jewels of at least 87% purity.
c
Proof of identity, namely, photo copy of election identity card, passport, driving licence or PAN card.
   
4 BUSINESS LOAN
 
a
Business loan is sanctioned to existing small business enterprises for meeting working capital requirement based on repayment capacity.
b
For sanction of business loan, the following documents are required:-
 
i
Prescribed application form duly filled in and signed.
ii
DPN duly filled in and signed.
iii
Photograph of the borrower.
iv
Proof of identify card (photocopy of election identity card, passport, driving licence or PAN card.) of borrower/guarantor.
v
Proof of income (I.T. statement /P & L A/c.)
c
Guarantor.One respectable and credit worthy guarantor.
d
Post-dated cheques for payment of future instalments.
e
Loan agreement.
f Letter of guarantee signed by the guarantor in the prescribed form.
 
LOAN APPRAISAL - TERMS AND CONDITIONS:
 
Manappuram shall provide a copy of sanction letter to the borrower containing salient features of the loan including, inter-alia, the following:-
 
1
Amount of finance, tenure of finance, number of instalments, instalment amount, interest rate implied in the contract, the details of service charges or other levies etc. and all other terms and conditions for the sanctioned facility. In the case of gold loans however, Company shall issue a copy of Pawn Ticket containing terms and conditions of the loan and a copy of the acknowledgement shall also be obtained.
2
The Terms and conditions of loan shall be accepted by the borrower before disbursement of loan amount.
3 Changes in terms and conditions of loan:-
 
a
Manappuram shall give notice to the borrower of any changes in terms and conditions including disbursement schedule, interest rate, service charges if and when applicable.
b
All changes in interest rate, service charges shall be only prospective in effect.
4 Manappuram reserves the right to recall a hire purchase finance under the following circumstances:
 
a fail to pay any of the hiring instalments within the stipulated time, whether demanded or not
b death, insolvency, or compounds with his creditors.
c
the hirer, if being a Limited Company passes a resolution for voluntary winding up or has petition for winding - up presented against it or if a Receiver is appointed for administration of its undertakings.
d
Pledges or sells or assigns or attempts to pledge or sell or assign or part with possession of or otherwise alienates or transfers the vehicle.
e
does or suffers any act or thing whereby or in consequence of which the said vehicle may be distrained or taken execution under legal process, or by any public authority.
f fails to keep the vehicle comprehensively insured during the period of Agreement
g fails to pay to the Government or any public authority any taxes or surcharges or other levy or levies due in respect of the vehicle.
h removes the vehicle to another State and gets it re-registered there.
i
Breaks or fails to perform or observe any conditions on his part , then and on the occurrence of any such event, the rights of Hirer under this Loan Agreement shall forthwith stand determined if so fact without any notice to hirer and all the instalments previously paid by the hirer shall be absolutely forfeited to the owner who shall thereupon be entitled to enter any house or place where the said vehicle may then be, remove and retake possession of the same and to sue for the balance amount of the instalment due and specified under the Agreement and for damages for the breach of the Agreement and for all costs of retaking possession of the said vehicle and all costs occasioned by the hirer?s default for realisation of the amount due to them and the Owner shall also be entitled to sell the vehicle if, in the event of the said, there is any deficiency in respect of the amount due to them, the Owner will also be entitled to proceed against the hirer and guarantor jointly and severally for the recovery of such deficiency.
  Notes:
j
The hirer shall repay to the Owner on demand all expenses, legal and other charges incurred by the owner in ascertaining whereabouts of the hirer of the vehicle or in taking steps to resume possession of the vehicle or in applying for or enforcing payment of any sums payable by the hirer to the owner under this Agreement including in the case of an inspection of the vehicle by the owner at a time when the hirer is in default under this Agreement the traveling expenses of the owner or their agents or any other person employed by them, from their office to and from the place of inspection and also the expenses for realization of cheques issued by the hirer towards the amount due under this agreement
k
If default be made in payment of any instalment of the hire amount due under this Agreement the hirer shall pay to the owner additional financial charges at the rate of thirty-six percent per annum on the amount from time to time in arrears until payment thereof or determination of this Agreement under the terms herein, but this clauses shall not in way prejudice the owners right under the Agreement to repossess or retake possession of the vehicle or to determine the hiring of the Agreement or otherwise.
l
In the event of the owner repossessing the vehicle under any of the circumstances stated supra, the hirer may request the owner to revive the contract and apply for re-delivery of the vehicle and such request may be entertained by the owner upon such terms and conditions as they think fit and proper circumstances.
For exercising the right to repossess the vehicle, the company shall issue a registered notice to the borrower giving 7 clear days to comply.
5
Every borrower is entitled to receive back all securities offered for the loan availed. However, where the borrower has any other liability with the company, the company reserves the right not to release any security. A lien of the above order will be exercised only after giving notice to the borrower.
 
1 Internal principles governing the interest rates on gold loans
 
  The interest charges to be levied on loans will be governed by following internal principles.
   
 
1 Cost of funds: Interest on loans will be levied as a mark up on the current cost of funds. The current cost of funds for this purpose means the incremental cost of borrowing of the relevant month including the processing fee and intermediation fee and all incidental expenses.
2 The interest rates charged by the Company shall always be expressed in simple rates with frequency of compounding if any.
3 The processing charges to be levied shall form part of loan documents with the due acknowledgement of customer by countersigning the same. The Company may levy interest on the basis of 360 days in a year because on an average 97% of the customers prematurely settle their loan before one year which is the maximum period of loan extended by the Company. Any other charges and levies may be done by informing the customer with his due acknowledgement.
4 The Company may introduce gold loan schemes with up front interest duly acknowledged by the customer.
5 The Company may introduce schemes with minimum amount of interest with a specified lock in maturity.
 
 
 
 
The principles governing interest on HP loans and others loans will be similar to the above with appropriate changes. However, a year for the said purposes will be 365/366 days.
 
GENERAL
 
1
Manappuram refrains from interference in the affairs of the borrower except for the purpose of loan provided in the terms and conditions of the agreement unless a new information not earlier disclosed by the borrower has come to the notice of the lender.
2 Any request for transfer of loan account from the company to any other company or bank shall be conveyed within 21 days.
3 The collection procedure of Manappuram is given below:-
 
a The borrowers should regularly remit the instalments on or before due date.
b
In case of default of one instalment, the company personnel will visit the hirer and collect the payment for which the hirer /borrower will be debited with the traveling expenses for the visit as per Terms of the Loan Agreement.
c
In case of default of two instalments, both the customer and the guarantor will be visited by the company personnel and over dues will be collected for which the hirer /borrower will be debited with the traveling expenses for the visit as per Terms of the Loan Agreement.
d
In case of default of three instalments , a registered letter will be sent to the hirer asking him to surrender the assets for which an amount of Rs.50/- will be debited to the hirer as postage expenses.
e
If the vehicle is not surrendered by the hirer inspite of the registered letter, the company will initiate action to repossess the assets as per terms of the contract and in consonance with the law.
f
In case of default even after expiry of contract period, the company personnel will visit the customer and the guarantor and collect the payment for which the hirer /borrower will be debited with the traveling expenses for the visit as per Terms of the Loan Agreement.
h
If the account is not settled within 30 days after the expiry of the contract, the assets will be repossessed as per the terms of the contract
i
The repossessed assets will be sold by auction, if not claimed by the hirer after payment of overdue within the time specified by the company for realizing the company dues.
j
In case the proceeds collected by auction of the assets is not sufficient to meet the overdues to the company, the company shall initiate suitable legal action against the hirer and the guarantor for recovering the dues as per terms of the contract and in consonance with the law.
k
The excess amount collected by auction over and above the dues payable by the hirer to the company will be paid to the hirer.
4
The company does not resort to seizure at odd hours or use muscle power for recovery of loan. However, the company reserves its right to repossess the assets financed as per terms of the contract and in consonance with the law.
5
An acknowledgement shall be given by the company on all loan applications received. However, no such acknowledgement is given in the case of gold loan which is instantly disbursed.
6
Normal time taken for processing of hire purchase and L.I.C Loan applications is 3 working days after production of all documents.
7 All loans are sanctioned at the sole discretion of the company.
 
GRIEVANCE REDRESSAL
 
The customer grievance with regard to any facilities sanctioned by the company shall be dealt with as follows:-
 
1 All customer grievances will be taken up first with the Branch Heads for redressal.
2
In case the customer grievance is not satisfactorily redressed at the branch level, the same shall be taken up with Divisional Managers
3
All branch premises shall put up a notice board containing the name and contact Number of the concerned Divisional Managers.
4
Grievances that are not solved at the Divisional Manager level may be taken up with the Regional Manager(state level) whose contact Number will also be displayed at the branch.
5
Any grievance which cannot be solved at RM level can be taken with DGM(G) at HO of the Group whose contact No. is 9349822598
6
Apart from this, the company has a Customer Relations Manager. A customer having any grievances is welcome to contact him directly for speedy redressal of grievance. His telephone No. is 9447189051 which is exhibited at all branches of the Group.
 
 
OUR SERVICES »

Gold Loan / Loan Against Gold
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Money Transfer
Send or Receive money Instantly through Manappuram Finance.
Gold Coin
We design and sell gold coins to suit your specification.
Business Loan
We are dedicated to provide loans to meet your every business need.
Insurance
Insure your life at very low premium.
Security Loan
Security Loan is given in the security of LIP, KVP, NSC.
Foreign Exchange
Exchange your currencies. Manappuram is awarded AD-II License from RBI to trade on currencies.
Swarnanidhi
We help you purchase gold upon the invoice from the concerned jewellery shop.
Deposits
Invest at Manappuram and get the highest rate of return for your investments.
Chits
Manappuram Chits India Ltd (MACIL) registered under Chits Fund Act 1982 for its chit operation.
Gold Overdraft
Keep your jewellery in our lockers free of cost (No lockerage charges!).
Vehicle Loan
Finance amount 85% of invoice value. Period 36 months.
`Manappuram House`,
Head Office:Valapad, Thrissur District,Kerala, INDIA, Pin code: 680 567.
Ph: (0487) 3050 000, 3050 108
Email: customerservice@manappuram.com | mail@manappuram.com
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