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Personal Loan Privacy Policy


  • This Privacy Policy (“Policy”) outlines Manappuram Finance Limited’s (“we”, or “us”) practices in relation to the storage, use, processing, and disclosure of personal data that you have chosen to share with us when you download and use our mobile application Manappuram Finance loans: “Manappuram Personal Loan ” or use the services made available on www.manappuram.com(the app is referred to as the “App” and the App and the website are collectively referred to as the “Platform”).
  • The services we offer you on or through the Platform are referred to as “Services”. Please note that unless specifically defined in this Policy, capitalised terms shall have the same meaning ascribed to them in our Terms and Conditions, available at Mobile App (“Terms” &Conditions agreed). Please read this Policy in consonance with the Terms and conditions.
  • At Manappuram Finance LTD, we are committed to protecting your personal data and respecting your privacy. Please read the following of the Policy carefully to understand our practices regarding your personal data and how we will treat it. This Policy sets out the basis on which the personal data we collect from you, we collect about you, or that you provide to us, will be processed by us.
  • By providing us with the consent to process your personal data, you acknowledge that we will collect, store, use, and disclose your personal data in accordance with this Policy.


We collect, use, store, and transfer personal data about you after obtaining your consent, to provide you with, or in connection with, the Services. Please note that we only collect and process a minimal amount of your personal data to provide you with the Services. Such personal data includes:

Identity and profile-related data

His includes your first and last name, parents’ name, date of birth, gender, photographs, educational qualifications and background, purpose of loan, house ownership, employment status, company name, and marital status.

Contact data

This includes your email addresses (including work email address), in code, phone numbers (mobile number and land line number ), and office and residential address. The purpose of collecting the email-id and mobile number is for effective communication and the same shall be validated through an OTP or any other means as it is an RBI Requirement.
The mobile communication shall either be through SMS or WhatsApp subject to your consent for the latter one

KYC data

This includes identification documents issued by the government or other authorities, and includes details of or pertaining to your Aadhaar, PAN card, voter ID, etc.

Transaction data

This includes details of transactions that may occur through the Platform or in connection with the Services. For example, transaction data may include the services you have sought or availed through the Platform or confirmations of such services.

Data from SMSs

We collect OTP information from your SMSs sent by us only. Please note that such data is limited to details of the transactions contained in the SMS. We do not collect, read or store any personal SMSs.

Financial data

This includes your income details, details of loans issued or otherwise applied for through the Platform, payments, and repayments thereof.
The purpose of collection of the same is to take the decision related to underwriting the loan as well as for KYC reporting to the authorized agency. The bank account details, and bank account statements are collected from you to ensure that you are the valid owner of the account and the disbursements are made correctly to this account. We shall also validate your account prior to disbursal by sending these details to the bank for cross verification.This is also part of the regulatory process to ensure that the fund is not transferred to an account which is not the borrower’s account

Device data

This includes your IP addresses, geo locations, operating systems, and unique device information. The purpose of collecting this is to ensure the data security and ensure that requisite trails are maintained in the event of any breach to .
Geo location may also be used to allocate your account to the nearest branch in case you need to visit the branch for deposit of any physical documents
As a part of the onboarding KYC process we will use your camera on time to take your photograph with your explicit permission Unique Device Info is collected to securely link the loan application to the user's Phone and shall be validated every time at the time of login. In the event the device is changed, it the unique device info we be collected fresh.

Usage data

This includes information about how you use the Services.

Other Data Solicited

You may be required to provide further information to the Lending Partner for the purposes of processing your loan application. Such additional information may include (without limitation) bank statements, goods and services tax returns, salary and income statements and title documents for the property being financed. This data shall be supplied to the Lending Partner through us. You may also be required to provide this information to us, the Lending Partner and the Co-Lending Partner via physical documents, e-mail or other digital and offline methods.

Marketing and communications data

This includes your preferences in receiving related to new product messages from us and our third parties and your communication preferences

  • We do not access your mobile phone resources such as file and media (except as disclosed above in order to enable you to upload documents), contact list, call logs and telephony functions. However, we may access your camera, microphone, location or any other facility solely for the purpose of onboarding or KYC checks, after obtaining your explicit consent. We do not collect your biometric data.
  • We are required to collect your personal data to provide you with access to the Platform and Services. In certain cases, we are required to collect personal data as required by law, or under the Terms. If you fail to provide us that data as and when requested by us, we will not be able to perform our obligations under the arrangement we have with you or are trying to enter into with you (for example, to provide you with features of the Services). In this case, we may have to cancel or limit your access to the Services (or part thereof).


We use different methods to collect and process personal data about you. This includes:

Information you provide us

This is the information (including identity, contact, KYC, financial, and device data) you consent to give us when you use our Services or when you correspond with us (for example, by email or chat, or through the Platform). It includes information you provide when you register to use the Services, use a Platform feature, share data through the Platform, or when you report a problem with the Platform and our Services. If you contact us, we will keep a record of the information shared during the correspondence.

Information about your device

Each time you visit the Platform or use the Services, we will automatically collect the same through the use of tools like cookies.

Information we receive from other sources including third parties and publicly available sources:

We will receive personal data about you from various third parties and public sources including our third parties, and user analytics purposes, and other publicly available sources.

  • Please note that we do not have any control over personal data that you may choose to make publicly available. For example, if you post reviews, comments, or messages on public sections of the App or on an application store (such as the Play Store), you do so at your own risk. We are not liable for third-party misuse of such data.
  • We are very protective about your data. We may enter into data-sharing agreements or disclose the collected data in order to provide the Services and new product offerings to you. We have detailed the manner in which we and the Lending Partner share the collected data below.
Service Providers

We work with third party service providers to execute various functionalities of the App and we may share your information with such service providers to help us provide the App. Some of these functionalities may include:

  • Analyzing transaction behavior and cashflows via your SMSs, bank statements, goods and services tax returns, salary and income statements, income tax returns, basis which your loan offer is generated.
  • Validating and authenticating the official verification documents provided by you.
  • Validating your preferred bank account, as well as transferring the loan amounts to you.
  • E-signing of the loan agreement or sanction letter, populating the loan agreement or the sanction letter. The information shared with these service providers is retained for auditing of the agreements.
  • eNACH set-up to enable autopay.
  • Analyzing customer behaviour, conducting research into customer behaviour and contacting the customers for the said purpose, and to automate our marketing and outreach efforts.
  • Detection and flagging of fraud.
  • Cloud providers.
  • Gathering of additional information regarding your bank account and statement details, in case adequate information has not been provided by you or through the other service providers we work with.
  • For manually collecting any sums owed by you to our Lending Partner.
  • Validating and authenticating your employment status, employment information and employment duration.

Details of the third parties we share your personal information with are set out below:

Srl No Vendor Name Vendor address Vendor address
1 Digiotech Solutions Private Limited Greenage Apts Bommanahalli, Hosur Main Road, Bangalore - 560068. Karnataka [email protected] E-SIGN
2 Karza Technologies Private Limited 3rd Floor, Birla Centurion, Century Mill Compound, Lower Patel, Mumbai, Maharastra, - 400013, [email protected] OVD &PAN AUTHENTICATION
3 Bharti Airtel Limited Airtel middle , Plot No. 16, Udyog Vihar, Phase-Iv, Gurgaon, Haryana, 122015, [email protected] CUSTOMER MESSAGING
4 Transunion CIBIL Limited 2A, 19th Floor, Senapati Bapat Marg, Elphinstone Road, Mumbai - 400013. [email protected] CIBIL REPORT
5 Perfios Software Solutions Pvt. Ltd No.66/5-25, 5th Floor, Indiqube-Hm Vibha Building Lasker Hosur Road, Above Star Bazar, Adugodi, Bangalore - 560030 Ka. In, [email protected] BANK STATEMENT CONVERSION
6 Crif High Mark Credit Information Services Pvt. Ltd 3B-01,02, 03, 3rd Floor Phoenix Paragon Plaza (Phoenix Market City Campus), CRIF High Mark Credit Information Service Pvt. Ltd. CTS No. 124/B, 15, L.B.S. Marg, Kurla (West), Mumbai- 400070. India, [email protected] BUREAU REPORT
7 LotusPay Solutions Private Limited 18th Floor, Tower A, Building No. 5 DLF Cyber City, DLF Phase III Gurgaon 122002 India, [email protected] E-NACH
8 ACL mobile limited ACL mobile limited, 7th floor,tower-4 express trade towers 2,D-36 Sector-132, [email protected] WHATSAPP MESSAGE
9 Gamut Analytics Raksha Nikunj, Boylahalli Village, Bengaluru Karnataka, India - 562149 Bengaluru, Karnataka 562149 India, [email protected] COLLECTION VOICE BOT


We will only use your personal data in accordance with the applicable law. Most commonly, we will use your personal data to provide you with the Services, or where we need to comply with a legal obligation.

You agree and acknowledge that by using our Services and creating an account on the Platform, you authorise us, our associate partners, and affiliates to contact you via email, phone, or otherwise. This is to ensure that you are aware of all the features of the Services.

In general, we use your personal data for the following purposes and activities undertaken without direct human supervision or control:

  • To register you as a user of the Platform;
  • To provide you with the Services;
  • To facilitate your application to avail loan and otherwise in connection with your obtaining of credit facilities from regulated entities including our lending partners
  • To manage our relationship with you, including notifying you of changes to any Services;
  • To administer and protect our business and the Platform, including troubleshooting, data analysis, system testing, and performing internal operations;
  • To deliver content to you;
  • To send you communication, including through WhatsApp business messages, in relation to your use of the Platform or Services;
  • To monitor trends so we can improve the Platform and Services;
  • To improve our business and delivery models;
  • To perform our obligations that arise out of the arrangement we are about to enter or have entered with you;
  • To enforce our Terms;
  • To undertake marketing services, including sending you promotional messages;
  • To respond to court orders, establish or exercise our legal rights, or defend ourselves against legal claims;
  • In compliance with the Reserve Bank of India’s norms, to contact you or locate you in case of any default; and


  • You agree and acknowledge that any and all information pertaining to you, whether or not you directly provide it to us (via the Services or otherwise), including but not limited to personal correspondence such as emails, instructions from you, etc., may be collected, compiled, and after obtaining your explicit consent, solely in order to render the Services to you (that is, in connection with loan applications and your loan journey). This may include but not be limited to Lenders (as defined in the Terms), storage providers, data analytics providers, consultants, lawyers, and auditors. We may also share this information with other entities in the Manappuram Finance LTD group in connection with the above mentioned purposes. If you fail to provide consent for sharing of such data when requested by us, we may not be able to perform our obligations under the arrangement we have with you or are trying to enter into with you. In this case, we may not be able to provide the Services to you.
  • You agree and acknowledge that by using our Services and creating an account on the Platform, you authorise us to contact you via email, phone, or otherwise. This is to ensure that you are aware of all the features of the Services.
  • You agree and acknowledge that we may share data where we are required by law, any court, a government agency, or authority to disclose such information. Such disclosures are made in good faith and belief that it is reasonably necessary to do so for enforcing this Policy or the Terms, or in order to comply with any applicable laws and regulations.


You hereby warrant that all personal data that you provide us with is accurate, up-to-date, and true. When you use our Services, we make best efforts to provide you with the ability to review and correct inaccurate or deficient data, subject to any legal requirements. We shall verify the accuracy of the new personal data you provided to us.


We implement appropriate security measures to protect your personal data from unauthorised access, and follow technology standards prescribed by applicable law, including the Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and directions issued by the Indian Computer Emergency Response Team.


For information about our retention and destruction practices, please refer to the Schedule to this Policy.


Under certain circumstances, you have the right to:

Request the erasure of your personal data:

This enables you to ask us to delete or remove personal data. We shall comply with any request, subject to applicable laws and the terms of the loans that are sanctioned through the Platform.

Right to deny consent:

This enables you to deny us the consent necessary to process your personal data. If you exercise this right, it may impact or restrict our ability to provide Services to you.

Right to revoke consent:

This enables you to withdraw consent at any time. We shall comply with any request, subject to applicable laws and the terms of the loans that are sanctioned through the Platform.

Right to Rectification:

In the event that any personal data provided by you is inaccurate, incomplete or outdated then you shall have the right to provide us with the accurate, complete and up to date data and have us rectify such data. It may take up to 10 days to process your request. We urge you to ensure that you always provide us with accurate and correct information/data to ensure your use of our Services is uninterrupted.

Right to withdraw consent:

You have the right to withdraw your consent to this Policy by uninstalling the App. However, if you have availed any services from our Affiliates, we shall have the right to continue processing your information. However, we shall not retain your data and information if it is no longer required by us and there is no legal requirement to retain the same. Do note that multiple legal bases may exist in parallel, and we may still have to retain certain data and information at any time.

Right to opt-out: You can opt out of receiving push notifications through your device settings. You can opt-out of sending promotional and marketing communication to your phone book contacts by writing to us at [email protected] Please note that opting out of receiving push notifications may impact your use of the App.


We will facilitate your request to exercise such rights subject to the provisions of applicable laws relating to the processing and storage of data. If you wish to exercise any of the rights set out above, please write to us at [email protected] the email of Grievance Redressal Officer, whose details are mentioned in Section 15 of this Policy, providing in as much detail as possible, the right(s) you wish to exercise. Please also include a description of the personal data you believe we hold or process about you, so that we may be able to locate such personal data. In the event that we need additional information from you, our Grievance Redressal Officer will contact you further.

We will be able to reply to your request(s) within 30 (Thirty) days of raising the request. In the event that we are not able to respond to or acknowledge your request within 30 (Thirty) days of receipt due to any reason, we will inform you.


Please note that all your data, including financial data, is only stored on systems located in India. We shall not transfer your personal data to any other country.


Our Services may, from time to time, contain services provided by or links to and from the websites of our partner networks, service providers, financial institutions, advertisers, and affiliates (“Third Party Services”). Please note that the Third-Party Services that may be accessible through our Services are governed by their own privacy policies. We do not accept any responsibility or liability for the policies or for any personal data that may be collected through such Third-Party Services. Please check their policies before you submit any personal data to such websites or use their services.


  • Cookies are small data files that are stored on your device. We use cookies and other tracking technologies to distinguish you from other users of the Services and to remember your preferences. This helps us provide you with a good experience when you use our Services and also allows us to improve the Services. Cookies are only read by the server that places them and are unable to inter alia run programs on your device, plant viruses or harvest your personal information. Cookies allow Web servers to recognize your device, each time you return to our platform including the date and time of visits, the pages viewed, time spent at our platform and the websites visited just before and just after our platform, verify your registration or password information (in case of registered users) during a particular session.
  • We identify you by way of using cookies. The cookies shall not provide access to data in your device such as email addresses or any other data that can be traced to you personally. The data collected by way of cookies will allow us to administer the Services and provide you with a tailored and user-friendly service. The cookies shall enable you to access certain features of the Services. Most devices can be set to notify you when you receive a cookie or prevent cookies from being sent. We understand and support your right to block any unwanted internet activity. However, If you prevent cookies from being sent, it may limit the functionality that we can provide when you visit the Platform or try to access some of the Services on our platform.
  • Additionally, you may encounter cookies or other similar technologies on certain pages of the App that are placed by third parties. We do not control the use of cookies by such third parties.


You agree and acknowledge that in the event we go through a business transition, such as a merger, acquisition by another organisation, or sale of all or a portion of our assets, your personal data might be among the assets transferred.


  • We keep our Policy under regular review and may amend it from time to time, at our sole discretion.
  • The terms of this Policy may change and if it does, these changes will be posted on this page and, where appropriate, notified to you by email or phone number through SMS.


You may contact our Grievance Officer with any enquiry relating to this Policy or your personal data.

Saroja Kumar Panda MANAPPURAM FINANCE LIMITED IV / 470 (old) W638A (New), Manappuram House Valapad, Thrissur, Kerala, India - 680 567 04873050238
0487 3050112
Toll free:18004202233
[email protected] 8:30am -5:30pm




This Data Retention and Destruction Policy describes Manappuram Finance LTD’s policy on data retention and destruction.


You agree and acknowledge that your personal data will continue to be stored and retained by us as required or permitted by applicable laws or regulatory requirements, or as required for defending future legal claims. The details relating to KYC shall be stored for five years on seizure of customer relationship required and permitted by law and device location and SMS data will be deleted or render the data into anonymised data, so that it no longer constitutes personal data, within three months from the application date. All the other details will be deleted or render the data into anonymised data upon the request of the customer for the deletion of the data, provided there is no active loan or service being availed by you. However, in some instances, we will be unable to facilitate requests for the deletion of your data in compliance with legal obligations, or in accordance with applicable laws, which may require us to store data for longer periods of time.


Upon completion of the retention period for each category of personal data as described above, we shall delete or destroy, to the extent technically possible, personal data in our possession or control, or render the personal data into anonymised data, so that it no longer constitutes personal data.

What Is Our Data Security Practice?

Summary: We aspire to keep your data and information as secure as possible and to that effect we have used state of the art software.

We use requisite technical and organizational security measures to ensure a level of protection for personal data appropriate to the nature, scope and purpose of processing personal data, the risks associated with such processing, and the likelihood and severity of the harm that may result from such processing. The transfer of personal data between your end device and us is carried out via best-in-class encryption protocols. If you communicate with us by e-mail, access by third parties cannot be ruled out. In the case of confidential information, we recommend using the mail, i.e., post or encrypted e-mail communication (PGP).

Consent Mechanism

Summary: We retain your personal data to the extent we need to. Once the legal basis for the retention expires, we will not hold onto it.

We shall retain the information you provide to facilitate your smooth and uninterrupted use of the App, and (i) to provide, improve and personalize our Services; (ii) to contact you about your account and give customer service; (iii) to personalize our advertising and marketing communications; and (iv) to prevent, detect, mitigate, and investigate fraudulent or illegal activities. We do not retain your personal data for longer than required for the purpose for which the information may be lawfully used. We store your personally identifiable data in our servers in encrypted form. For any other information, we may entertain your request for deletion, however, you may not be able to use our Services at all after such deletion.

Communications From Us

We may from time to time contact you via calls, SMS, emails, and other communication channels to provide you with information pertaining to our Services, notifications on updates vis-à-vis our Services (when we consider it necessary to do so), educational information and promotions. We may also notify you if we need to temporarily suspend the App for maintenance, and keep you informed on security, privacy, or administrative-related communications. By setting up an account on Manappuram , you consent to us contacting you via call, SMS, push notifications, or through any other communication channel, as we may deem fit.

Updates To This Notice

We may occasionally update this Policy. Use of our Services after an update constitutes consent to the updated notice to the extent permitted by law. Please take the time to periodically review this Policy for the latest information on our privacy practices