Toll-Free Number (Available 24*7) - 1800 420 2233

Regional Language Support (Monday to Saturday 8:30am - 5:30pm)

Mrs. Sisira K S - Malayalam

Ph: 0487-3050112
Region: Kerala

Mr. Gopalakrishnan K - Kannada

Ph: 0487-3050574
Region: Karnataka

Mr. Venkatesh K - Tamil

Ph: 0487-3050238
Region: Tamil Nadu & Andaman Nicobar

Mr. K O Raghavendra - Telugu

Ph: 0487-3050577
Region: Andhra Pradesh & Telangana

Mr. Anik Singh - Hindi

Ph: 0487-3050130
Region: Maharashtra, Gujarat, Madhya Pradesh, Goa, Daman & Diu

Mr. Sunil B S - Hindi

Ph: 0487-3050133
Region: WB, Odisha, Assam, UP, Bihar, Chhattisgarh, Jharkhand, Tripura

Mr. Pankaj Kumar - Hindi

Ph: 0487-3050122
Region: Delhi, UP, Haryana, Punjab, Rajasthan, Jammu & Kashmir, Himachal Pradesh, Chandigarh, Uttarakhand

Other Complaint Registration Channels:

Email

Write to us at: [email protected]

Branch

Complaint registers are available at all Manappuram branches. Customers may write their complaint or concern in the register. The register is checked periodically by the Audit & Vigilance Officer and forwarded to the Customer Grievance Cell for action and resolution.

Letter

Customers can write to:
Manappuram Finance Ltd
Customer Grievance Cell
W-4/638 A, Manappuram House, P.O. Valapad
Thrissur, Kerala, India - 680 567

Escalation Matrix

If the customer does not receive a response within the indicated time frame of 15 days or is dissatisfied with the resolution, the complaint can be escalated as follows:

Primary Level

Customers can write to the Nodal Officers:

Mrs. Saritha P R

Email: [email protected]

Mr. Yogeesha P

Ph: 0487-3050272
Email: [email protected]

Customers should quote the complaint reference number provided earlier, along with their loan account number, to help us address their grievances.
Alternatively, customers can contact the Nodal Office Team between 08:30 AM to 01:00 PM and 02:00 PM to 05:30 PM, Monday to Saturday, at 0487-3050272 (call charges apply).

Secondary Level

If the customer is still not satisfied or does not hear from us within 20 days, they may write to our Principal Nodal Officer, Mr. Issac E A, at [email protected].
He is available on all working days (excluding public holidays) from 08:30 AM to 05:30 PM, Monday to Saturday, at +91 9349311117 (call charges apply).

Third Level

If the customer is not satisfied with the resolution or does not hear from us within 30 days, they may lodge a complaint on the RBI CMS portal: https://cms.rbi.org.in
Or send the complaint form to:

Centralised Receipt and Processing Centre
Reserve Bank of India, 4th Floor
Sector 17, Chandigarh -- 160017
Toll-Free No.: 14448