Digital Lending
Digital Lending Applications (DLAs) - Manappuram OGL App, Manappuram OGL Lite App, Digital personal loan App.
Manappuram OGL App
The Manappuram Online Gold Loan (OGL) application allows customers to obtain a gold loan at any time and from any location using the value of gold already pledged at a branch. With the help of this user-friendly mobile app, customers can conveniently pay interest, view their gold loan account statement, and find the closest Manappuram Finance branch.
Manappuram OGL Lite App
The Manappuram Online Gold Loan (OGL) application allows customers to obtain a gold loan at any time and from any location using the value of gold already pledged at a branch. With the help of this user-friendly mobile app, customers can conveniently pay interest, view their gold loan account statement, and find the closest Manappuram Finance branch.
Digital personal loan App
The Manappuram Digital Personal Loan App is available exclusively to existing Manappuram Digital Personal Loan customers.
Please note that digital personal loan disbursements have been discontinued. No new digital personal loans are being offered at present.
The app continues to support existing customers only for the following services:
- EMI payments
- Foreclosure or settlement requests
- Downloading loan-related documents, including: No Objection Certificate (NOC)
This app is intended solely for loan servicing and account management of both active and closed digital personal loans.
Important Links & Documents
Sachet Portal: https://sachet.rbi.org.in/
CMS Portal: https://cms.rbi.org.in/cms/indexpage.html#eng
Third Parties Data Sharing: Download Document
Recovery Agencies: Download Document
Complaint Management System
Online Complaint Portal
File your complaint through the Complaint Management System (CMS) portal under the Reserve Bank - Integrated Ombudsman Scheme (RB-IOS).
Visit CMS PortalPhysical Complaint
For filing a physical complaint, you may send it to our registered address:
4th Floor, Reserve Bank of India
Sector-17, Central Vista
Chandigarh – 160017
Grievance redressal mechanism
Customers who wish to provide feedback or send in their complaint may use the following channels between 8:30 am and 5:30 pm, on Monday to Saturday (except on national holidays).
Internal Machinery to Handle Customer Complaints
- Customer Service: 1800 420 22 33 (Toll free) (24*7)
- Email: [email protected]
- Online Portal: Complaint Register Portal
Nodal Grievance Redressal Officer for Digital Lending
In case the complaint is not resolved within the given time or if you are not satisfied with the solution provided by CRM, you can approach the Nodal Grievance Redressal Officer.
Address:
Customer Service Cell, Manappuram Finance Limited
W - 4/ 638 A Manappuram House, P.O.
Valapad, Thrissur, Kerala, India - 680 567