Customer Service / Grievance Redressal Cell
We aim to provide the best customer service. In case you are not satisfied with the services provided, you can highlight your concern on the below mentioned touch points:
Contact Details of Grievance Redressal Officer | |
(For Complaint/Service/Enquiry) | |
| Toll-Free Number (Available 24*7) | 1800 420 2233 |
| Malayalam- Mrs. Sisira K S | 0487 3050112 |
| Kannada- Mr. Gopalakrishnan K | 0487 3050574 |
| Tamil- Mr. Karthick B | 0487 3050238 |
| Telugu- Mr. Avunuri Jagan | 0487 3050577 |
| Hindi- Mr. Anik Singh [Maharashtra, Gujarat, Madhya Pradesh, Goa, Daman & Diu] | 0487 3050130 |
| Hindi- Mr. Sunil B S [WB, Odisha, Assam, UP, Bihar, Chhattisgarh, Jharkhand, Tripura] | 0487 3050133 |
| Hindi- Mr.Pankaj Kumar [Delhi, UP, Haryana, Punjab, Rajasthan, Jammu & Kashmir, Himachal Pradesh, Chandigarh, Uttarakhand] | 0487 3050122 |
Head, CSC: Yogeesha P. | 0487 3050272 |
E- Mail Id: | [email protected] |
Or
Write to "Customer Services Cell", Manappuram House, P.O Valapad, Thrissur District, Kerala, Pin 680 567
The authorities with whom you can lodge your grievances with escalation matrix are displayed in all our branches.
For any complaints not satisfactorily addressed or is remaining unresolved even after timely response from our end, we have an Arbitration mechanism in place to which the grievances maybe escalated. You may resort to the said Arbitration process as per the provisions laid down in the loan document. The present panel of Arbitrators is given below:
List of Arbitrators
| NAME | ADDRESS |
|---|---|
Vijayan N.K | Arbitrator, Near Civil Station, Ayyanthole |
K.V. Mohanakrishnan | Arbitrator, Nambanath Building, Ayyanthole |
P.C. Madhavan | 2/4 Corporation Building ,Cherooty Road, Kozhikode |
M.D. Sasikumar | Lexus Partners, Beeta Plaza, Krishnaswamy Road, Near Padma Junction, Ernakulam |
Further, if your complaint remains unresolved to your satisfaction within one month of lodging the complaint with us you may appeal to
1.) Online- on CMS Portal of RBI at https://cms.rbi.org.in
2.) Physical Complaint (letter/post)- Centralised Receipt and Processing Centre, 4th Floor, Reserve Bank of India, Sector-17, Central Vista, Chandigarh - 160017
3.)Complaints with full details can be sent by email to [email protected]