Customer Service / Grievance Redressal Cell
We aim to provide the best customer service. In case you are not satisfied with the services provided, you can highlight your concern on the below mentioned touch points:
Customer Complaint Registration Process
Customers can register a complaint through any of the following channels and expect a response within the defined time period of 15 days from the date of complaint registration:
Customer Contact Options (For Complaints/Service/Enquiry):
- Phone: Call our dedicated toll-free number 1800 420 2233.
| Sl. No | Nodal Officers Name | Language | State | Contact Number |
|---|---|---|---|---|
| 1 | Sisira K S | Malayalam | Kerala | 0487-3050112 |
| 2 | Gopalakrishnan K | Kannada | Karnataka | 0487-3050574 |
| 3 | Venkatesh K | Tamil | Tamil Nadu & Andaman Nicobar | 0487-3050238 |
| 4 | K O Raghavendra | Telugu | Andhra Pradesh & Telangana | 0487-3050577 |
| 5 | Anik Singh | Hindi | Maharashtra, Gujarat, Madhya Pradesh, Goa, Daman & Diu | 0487-3050130 |
| 6 | Sunil B S | Hindi | WB, Odisha, Assam, UP, Bihar, Chhattisgarh, Jharkhand, Tripura | 0487-3050133 |
| 7 | Pankaj Kumar | Hindi | Delhi, UP, Haryana, Punjab, Rajasthan, Jammu & Kashmir, Himachal Pradesh, Chandigarh, Uttarakhand | 0487-3050122 |
- Email: Write to us at the following email addresses:
- Branch: Complaint registers are available at all Manappuram branches. Customers may write their complaint or concern in the register. The register is checked periodically by the Audit & Vigilance Officer and forwarded to the Customer Grievance Cell for action and resolution.
- Letter: Customers can write to:
Customer Grievance Cell
W-4/638 A, Manappuram House, P.O. Valapad
Thrissur, Kerala, India - 680 567
Escalation Matrix
If the customer does not receive a response within the indicated time frame of 15 days or is dissatisfied with the resolution, the complaint can be escalated as follows:
Primary Level:
Customers can write to the Nodal Officers:
| Sr. No. | Name of Nodal Officer | Email ID |
|---|---|---|
| 1 | Mrs. Saritha P R | [email protected] |
| 2 | Mr. Yogeesha P | [email protected] |
Customers should quote the complaint reference number provided earlier, along with their loan account number, to help us address their grievances.
Alternatively, customers can contact the Nodal Office Team between 08:30 AM to 01:00 PM and 02:00 PM to 05:30 PM, Monday to Saturday, at 0487-3050272 (call charges apply).
Secondary Level:
If the customer is still not satisfied or does not hear from us within 20 days, they may write to our Principal Nodal Officer, Mr. Issac E A, at [email protected].
He is available on all working days (excluding public holidays) from 08:30 AM to 05:30 PM, Monday to Saturday, at +91 9349311117 (call charges apply).
Third Level:
If the customer is not satisfied with the resolution or does not hear from us within 30 days, they may lodge a complaint on the RBI CMS portal: https://cms.rbi.org.in
Or send the complaint form to:
Reserve Bank of India, 4th Floor
Sector 17, Chandigarh -- 160017
Toll-Free No.: 14448