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Online Payment FAQ

What are the services available within the Customer Online Portal

Through the Customer Online Portal, eligible customers can opt for online gold loan (OGL) disbursement, i.e. avail a fresh gold loan where the loan amount is instantaneously transferred to his bank account.

The other services we offer are:
a. Make payments to gold loan account(s) through Debit Card/Net Banking/QR Code and UPI
b. View statement of account of gold loan
c. Download the OGL Pawn Ticket
d. Download OGL One-time Registration form

Who can access the Manappuram Customer Online Portal

All existing customers get access to Customer Online portal by entering their user ID and Password.

How can the customer obtain ID and Password

Customer can use any of the following three—mobile number, email ID or Customer ID—as his User ID. A password is generated through the customer portal by entering the following details:

a. Customer ID

b. Mobile Number (as given to the branch at the time of creation of customer record)

c. Email ID


What is Customer ID

Customer ID is a system generated unique identification number issued to customers at the branch when they avail a gold loan for the first time. The Customer ID is recorded on the pawn ticket issued to customers by the branch at the time of availing the Gold Loan.

How to retrieve password if one forgets

The customer can retrieve (or change) his password anytime through the “Forgot Password” option within the Customer Online Portal.

How can the customer carry out online settlement of Gold Loan

Customer can settle the gold loan by accessing the Manappuram customer portal through his User ID and password. After entering User ID and password, the system will give complete information about the Gold Loan accounts. By selecting the appropriate loan account, the customer can remit the settlement amount through the following options:

a. Debit Card
b. Net Banking
c. UPI
d. Google Pay
e. QR Code

Is there any limit for conducting online payment transaction

Transactions are restricted to maximum 25 times during a period of 30 days.

Are there any extra charges for making online payments

Net Banking Rs. 9/- + GSTRs. 10.5/- + GSTRs. 11/- + GST
UPI Zero Charge
Bharath QR Zero Charge
Rupay Debit Card Zero Charge
Other Debit Card Interest Payment Zero Charge
Other Debit Card Part paymentTransaction amount below Rs. 2,000/-0.40% + GST0.40% + GST0.40% + GST
Transaction amount above Rs. 2,000/-24 (Flat) + GST27(Flat) + GST22(Flat) + GST

Are credit cards allowed for making online payments under OGL

No, as of now Credit Cards are not allowed for online payments under OGL.

How can I become a Manappuram Customer

Please visit any of our branches with a valid Proof of Address (POA) and Proof of Identity (POI) to become a customer of Manappuram Finance Ltd.

What are the eligible documents for POA & POI

The following are the documents eligible for POA & POI

Proof of Identity (POI)
PAN Card
Voter ID card
Driving license
UIDAI Card (Aadhaar)
Bank Pass Book issued by public sector banks having photograph of the customer

Proof of Address (POA)
Voter ID card
Driving license
UIDAI Card (Aadhaar)
Bank Pass Book issued by public sector banks having photograph of the customer
Telephone bill
Electricity bill
Water bill
Bank account / Credit card statement
Municipal / Local/ House tax bill / receipt
Authentic rent receipt / lease document
Letter from reputed employer, public authority
LPG connection receipt issued by a distributor of public sector oil companies (IOC, BPCL, HPL).
Registered letter cover with customer as addressee (but customer should not be the sender)
Cheque book leaf which contains the full address.
Pass Book issued by Post Office.
Proof of address issued by Post Office.
Motor vehicles registration book / certificate.
Insurance premium receipt.
Certificate of residence issued by Government / Local authorities.