Digital Lending

Digital Lending Applications (DLAs) - Manappuram OGL App, Manappuram OGL Lite App, Digital personal loan App.

Manappuram OGL App

The Manappuram Online Gold Loan (OGL) application allows customers to obtain a gold loan at any time and from any location using the value of gold already pledged at a branch. With the help of this user-friendly mobile app, customers can conveniently pay interest, view their gold loan account statement, and find the closest Manappuram Finance branch.

Manappuram OGL Lite App

The Manappuram Online Gold Loan (OGL) application allows customers to obtain a gold loan at any time and from any location using the value of gold already pledged at a branch. With the help of this user-friendly mobile app, customers can conveniently pay interest, view their gold loan account statement, and find the closest Manappuram Finance branch.

Digital personal loan App

Use the Manappuram Finance Limited’s Personal loan App and MA Money, loans App to get instant personal loans starting from ₹5,000 up to ₹2,00,000 in just a few minutes! Our Annual Percentage Rate (APR) maximum 26% & you can choose from a wide range of flexible EMI repayment plans starting from 3 months & going up to 60 Months

Complaint Management System

Important: Due to the lack of a proper response and no reply from us within 30 days, you may lodge a complaint through the following channels.

Online Complaint Portal

File your complaint through the Complaint Management System (CMS) portal under the Reserve Bank - Integrated Ombudsman Scheme (RB-IOS).

Visit CMS Portal

Physical Complaint

For filing a physical complaint, you may send it to our registered address:

Centralised Receipt and Processing Centre
4th Floor, Reserve Bank of India
Sector-17, Central Vista
Chandigarh – 160017

Grievance redressal mechanism

Customers who wish to provide feedback or send in their complaint may use the following channels between 8:30 am and 5:30 pm, on Monday to Saturday (except on national holidays).

Internal Machinery to Handle Customer Complaints
Nodal Grievance Redressal Officer for Digital Lending

In case the complaint is not resolved within the given time or if you are not satisfied with the solution provided by CRM, you can approach the Nodal Grievance Redressal Officer.

Name: Mr. Guhan D
Phone: 0487 3050238

Address:

Customer Service Cell, Manappuram Finance Limited
W - 4/ 638 A Manappuram House, P.O.
Valapad, Thrissur, Kerala, India - 680 567