Gold Loan - Gold Loan per gram Calculator
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Express Pay FAQ

  • How can payments be done through Express Pay?

    Customer has to complete the following steps for making payments through Express Pay

  • Customer has to complete the following steps for making payments through Express Pay
    a. Enter the 16 digit pledge number of the customer
    b. Enter the mobile number and email ID (for getting confirmation of payment)
    c. Select any of the following options:
       a. Full settlement amount payment
       b. Full interest amount payment
       c. Part Interest/Principal Payment
    d. After selection, customer can make payment
  • Are there any extra charges for making online payments?

    Payment Mode Type of Transaction Transaction Slab HDFC Bank Payment Gateway PayU Billdesk
    Net Banking Interest payment Rs.100/- and above Zero charge Zero charge Zero charge
    Below Rs. 100/- Rs. 9/- + GST Rs. 10.5/- + GST Rs. 11/- + GST
    Part Payment Rs.1000/- and above Zero charge Zero charge Zero charge
    Below Rs.1000/- Rs. 9/- + GST Rs. 10.5/- + GST Rs. 11/- + GST
    Full Payment Rs.1000/- and above Zero charge Zero charge Zero charge
    Below Rs.1000/- Rs. 9/- + GST Rs. 10.5/- + GST Rs. 11/- + GST
    Debit Card Transaction amount above Rs. 2,000/- 24 (FLAT) + GST 0.75% + GST 0.85% + GST
    Transaction amount below Rs. 2,000/- Zero charge Zero charge Zero charge
    UPI/TEZ Transaction amount above Rs. 2,000/- Rs. 5/- + GST
    Transaction amount below Rs. 2,000/- Zero charge
  • Can a friend or relative make payments on behalf of the customer through the online channel?

    Yes, friends/relatives can make such payments. They must enter their mobile number and email Id for getting confirmation of payment from our side.

  • What are the eligible documents for POA & POI?

    The following are the documents eligible for POA & POI

    Proof of Identity (POI)
    Passport
    PAN Card
    Voter ID card
    Driving license
    Ration Card with photo
    UIDAI card (Aadhaar)
    Bank Pass Book issued by public sector banks having photograph of the customer

    Proof of Address (POA)
    Passport
    Voter ID card
    Driving license
    Ration Card with photo
    UIDAI card (Aadhaar)
    Bank Pass Book issued by public sector banks having photograph of the customer
    Telephone bill
    Electricity bill
    Water bill
    Bank account / Credit card statement
    Municipal / Local/ House tax bill / receipt
    Authentic rent receipt / lease document
    Letter from reputed employer, public authority
    LPG connection receipt issued by a distributor of public sector oil companies (IOC, BPCL, HPL).
    Registered letter cover with customer as addressee (but customer should not be the sender)
    Cheque book leaf which contains the full address.
    Pass Book issued by Post Office.
    Proof of address issued by Post Office.
    Motor vehicles registration book / certificate.
    Insurance premium receipt.
    Certificate of residence issued by Government / Local authorities.

    These FAQ's are subjected to change(statutory and internally) as and when same becomes applicable