Express Pay FAQ

• How can payments be done through Express Pay?

  Customer has to complete the following steps for making payments through Express Pay

• Customer has to complete the following steps for making payments through Express Pay
  a. Enter the 16 digit pledge number of the customer
  b. Enter the mobile number and email ID (for getting confirmation of payment)
  c. Select any of the following options:
     a. Full settlement amount payment
     b. Full interest amount payment
     c. Part Interest/Principal Payment
  d. After selection, customer can make payment

• Are there any extra charges for making online payments?

  Payment Mode	Type of Transaction	Transaction Slab	HDFC Bank Payment Gateway	PayU	Billdesk
  Net Banking	Interest payment	Rs.100/- and above	Zero charge	Zero charge	Zero charge
  		Below Rs. 100/-	Rs. 9/- + GST	Rs. 10.5/- + GST	Rs. 11/- + GST
  	Part Payment	Rs.1000/- and above	Zero charge	Zero charge	Zero charge
  		Below Rs.1000/-	Rs. 9/- + GST	Rs. 10.5/- + GST	Rs. 11/- + GST
  	Full Payment	Rs.1000/- and above	Zero charge	Zero charge	Zero charge
  		Below Rs.1000/-	Rs. 9/- + GST	Rs. 10.5/- + GST	Rs. 11/- + GST
  Debit Card	Transaction amount above Rs. 2,000/-		24 (FLAT) + GST	0.75% + GST	0.85% + GST
  	Transaction amount below Rs. 2,000/-		Zero charge	Zero charge	Zero charge
  UPI/TEZ	Transaction amount above Rs. 2,000/-	Rs. 5/- + GST
  	Transaction amount below Rs. 2,000/-	Zero charge

• Can a friend or relative make payments on behalf of the customer through the online channel?

  Yes, friends/relatives can make such payments. They must enter their mobile number and email Id for getting confirmation of payment from our side.

• What are the eligible documents for POA & POI?

  The following are the documents eligible for POA & POI

  Proof of Identity (POI)
  Passport
  PAN Card
  Voter ID card
  Driving license
  Ration Card with photo
  UIDAI card (Aadhaar)
  Bank Pass Book issued by public sector banks having photograph of the customer

  Proof of Address (POA)
  Passport
  Voter ID card
  Driving license
  Ration Card with photo
  UIDAI card (Aadhaar)
  Bank Pass Book issued by public sector banks having photograph of the customer
  Telephone bill
  Electricity bill
  Water bill
  Bank account / Credit card statement
  Municipal / Local/ House tax bill / receipt
  Authentic rent receipt / lease document
  Letter from reputed employer, public authority
  LPG connection receipt issued by a distributor of public sector oil companies (IOC, BPCL, HPL).
  Registered letter cover with customer as addressee (but customer should not be the sender)
  Cheque book leaf which contains the full address.
  Pass Book issued by Post Office.
  Proof of address issued by Post Office.
  Motor vehicles registration book / certificate.
  Insurance premium receipt.
  Certificate of residence issued by Government / Local authorities.

  These FAQ's are subjected to change(statutory and internally) as and when same becomes applicable