Express Pay FAQ

• How can payments be done through Express Pay?

  Customer has to complete the following steps for making payments through Express Pay

• Customer has to complete the following steps for making payments through Express Pay
  a. Enter the 16 digit pledge number of the customer
  b. Enter the mobile number and email ID (for getting confirmation of payment)
  c. Select any of the following options:
     a. Full settlement amount payment
     b. Full interest amount payment
     c. Part Interest/Principal Payment
  d. After selection, customer can make payment

• Are there any extra charges for making online payments?

  Payment Mode	Type of Transaction	Transaction Slab	HDFC Bank Payment Gateway	PayU	Billdesk
  Net Banking	Interest payment	Rs.100/- and above	Zero charge	Zero charge	Zero charge
  		Below Rs. 100/-	Rs. 9/- + GST	Rs. 10.5/- + GST	Rs. 11/- + GST
  	Part Payment	Rs.1000/- and above	Zero charge	Zero charge	Zero charge
  		Below Rs.1000/-	Rs. 9/- + GST	Rs. 10.5/- + GST	Rs. 11/- + GST
  	Full Payment	Rs.1000/- and above	Zero charge	Zero charge	Zero charge
  		Below Rs.1000/-	Rs. 9/- + GST	Rs. 10.5/- + GST	Rs. 11/- + GST
  Debit Card	Transaction amount above Rs. 2,000/-		24 (Flat) + GST	27 (Flat) + GST	0.85% + GST
  	Transaction amount below Rs. 2,000/-		Zero charge	Zero charge	Zero charge
  UPI/TEZ	Transaction amount above Rs. 2,000/-	Rs. 5/- + GST
  	Transaction amount below Rs. 2,000/-	Zero charge

• Can a friend or relative make payments on behalf of the customer through the online channel?

  Yes, friends/relatives can make such payments. They must enter their mobile number and email Id for getting confirmation of payment from our side.